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Hi! Welcome to Super Mizu Store.

Hi! Welcome to Super Mizu Store.

We're an online shop. We collect our favourite vintage and recycled clothing from Tokyo, our second home. We're making vintage gems available wherever you are. Buy less & buy well. Be yourself. Laugh forever.

Terms & Conditions

The following terms and conditions (“Terms”) govern your use of the website located at www.supermizustore.com (“Website”) and form a binding contractual agreement between you, the user of the Website and/or customer of Super Mizu Store (“you”, “your”) and Super Mizu Store (“we”, “us”, “our”, “Super Mizu Store”). By visiting the Website and/or purchasing goods or services from Super Mizu Store, you agree to be legally bound by these Terms, as amended from time to time. We reserve the right to modify any part of these Terms at any time and it is your responsibility to check this page periodically for changes.

PRIVACY

We take your privacy seriously. Any personal details you provide will be kept confidential and will not be distributed to third parties. Super Mizu Store will keep your details on a private & secure database and will be used only for Super Mizu Store related communication.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

PRICES

All transactions are processed in New Zealand Dollars (NZD) and exclude a Goods and Services Tax (GST) of 15% unless otherwise specified. All prices displayed on the Website are subject to change without notice, including offering promotional, discount or higher prices. The valid price at any time is that which is published on the Website at the time of purchase. Prices on the Website may differ from those published elsewhere and by third parties.

We reserve the right to make adjustments to prices, without prior notice to you. 

In the event that a product is listed at an incorrect price or with incorrect information due to typographical error or otherwise, we may refuse or cancel any orders placed for such products listed at the incorrect price, whether or not the order has been confirmed or you have been charged in part or full for the order.  

ORDERS

Your receipt of an electronic, or other form of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not you have been charged for the order. If we decline or limit your order, we will refund your order to the extent that we have declined or limited your order. 

PAYMENT

Payment must be made in full at time of online order. We accept payments from all major credit cards via Pay Pal and PaymentExpress payment gateway. All prices are in NZD. When converting prices into another currency a slight price variation of between 2 & 5% may occur due to fluctuating exchange rates. When an item is charged to a credit card you may be charged fees determined by your bank. We take no responsibility for any extra charges incurred.

 Super Mizu Store makes every effort to ensure all transactions that occur on the website are secure. All orders are processed over guaranteed secure industry standard SSL (Secure Sockets Layer) Certificate encryption technology to ensure credit card data is safe and secure. Super Mizu Store will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.
You acknowledge that:
  • all details you provide to Super Mizu Store are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods; and
  • foreign exchange rates may fluctuate and that all charges are subject to such changes.
ORDER PROCESSING

A confirmation email will be sent to you in acknowledgement of receipt of your order. This document supersedes all prior correspondence in relation to your order (verbal, written, graphic or otherwise). Once your order has been fulfilled, you will receive a second email confirming it has been dispatched.

DELIVERY

As we rely on third party logistics and shipment companies to deliver products to customers, we cannot guarantee delivery times. To the maximum extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery or delay. For the avoidance of doubt, we are not responsible for any international shipping delays caused by the customs clearance process.

If access will be difficult for the person delivering, please provide us with written details when placing your order. Please note, we cannot guarantee delivery times. If your order does not arrive within a reasonable time please email us at hello@supermizustore.com.

REFUNDS AND EXCHANGES

In the unlikely event that you receive a product that you consider to be faulty or damaged you must notify us in writing within twenty-four hours of receipt and must be returned and received by us within 7 days of such notice from New Zealand customers, or 14 days from international customers. Any failure to notify Super Mizu Store within the timeframe specified shall be deemed acceptance by you that the product is free from any damage whatsoever. Returned products shall be subject to inspection by Super Mizu Store prior to any exchanges, repairs or credits being granted. To the extent allowed under law, no refunds will be provided for any defects that can be reasonably rectified.

Please choose carefully before placing an order. We cannot offer refunds for change of mind or wrong selection, including for customised products. We may allow exchanges at our absolute discretion.

In order to be fully eligible for an exchange or return, you must:
  • Contact us with the request and reason for the return via email to hello@supermizustore.com within 48 hours of delivery.
  • Return the product as new, unworn and unwashed, properly protected, with its original packaging, in the condition delivered (no additional damage) together with any accessories, tags, instructions and documentation, within 7 days for New Zealand customers and 14 days for international customers, of notice to us;
  • Return the product with original invoice received identifying the order.

 Please note: As returns are ONLY accepted with tags still attached, please ensure satisfaction with the product before removing tags. Products returned that are not in their original condition will be returned to you at your own cost. 

If any legislation operates to prohibit or restrict the exclusion, restriction or modification of any implied warranties, conditions or obligations, then to the full extent permitted by law Super Mizu Store limits its liability in respect of any such claim to, at its option:
  • the replacement of the goods or the supply of equivalent goods;
  • the repair of the goods;
  • the payment of the cost of repairing the goods, or replacing the goods or of acquiring equivalent goods.
PRODUCT APPEARANCE

Super Mizu Store make every effort to ensure its products are displayed as accurately as possible on the Website, however, we do not warrant that the product descriptions or prices are accurate. The actual colour of products may be different to how they appear on your screen, as monitor colour varies considerably or the sizing may differ slightly than what is provided in our sizing chart(s).

PROPER USE

It is imperative that you follow all care, maintenance and label instructions for the longevity of your product. Super Mizu Store cannot offer refunds, replacement or free repair for goods that are damaged through misuse, including by failure to follow care, maintenance or label instructions.

 INTELLECTUAL PROPERTY

The intellectual property rights in all content made available to you on or through the Website remain the property of Super Mizu Store (and/or its licensors). You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content which appears on the Website. You further acknowledge that all intellectual property (whether registered or unregistered) including copyright, designs, techniques, methods of manufacture, photographs, trade marks, registered designs, specifications and/or other information relating to Super Mizu Store products shall vest at all times with Super Mizu Store (and/or its licensors).

LINKING TO THE WEBSITE

You may link to the Website, provided you do so in a way that is fair and legal and does not damage Super Mizu Store reputation or takes advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement where none exists.

INDEMNITY
You hereby agree to indemnify and hold Super Mizu Store, its officers, employees, contractors, agents, affiliates, successors, assigns, suppliers and licensors harmless against any claims, actions, proceedings and suits and all related liabilities, losses, damages, judgments, settlements, penalties, fines, costs and expenses (including legal expenses) arising out of:
  • Your misuse of any Super Mizu Store products;
  • Your breach or alleged breach of these Terms;
  • Your infringement of any law, rule, regulation or rights of others in connection with your use of Super Mizu Store products; or
  • Your use or disclosure of another person’s personal information including any financial or billing information which you are not authorised to use or disclose.
GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of New Zealand, and you irrevocably submit to the non-exclusive jurisdiction of the Courts of New Zealand in resolving any disputes.

ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties and shall supersede any and all preceding and contemporaneous agreements between you and Super Mizu Store.
 
For any additional queries, please do not hesitate to contact hello@supermizustore.com.